BITI Contact Center Offers 24x7 Service

Delivering best-in-class operations.

Today, the world markets have matured to be highly industry, process and segment specific, and there has been a major shift from the initial days of business process services that was relatively simpler. BPO has become a necessity in today's competitive marketplace. A 24x7 business environment needs innovative ideas and services, and has become key to customer retention and acquisition.

At Bangladesh IT Institute (BITI) Call Center we understand this changing need of customers, and our aim is to delight you through a combination of operational excellence, industry expertise and transformation capabilities. We always try to understand our customer’s business and technology issues and resolve them with reliability.

Call Center Server & Systems

To ensure maximum information security, crystal clear voice quality, and proper reporting, BITI has built a solid hardware foundation:

• Server Architecture Four Asterisk-based voice servers, one Database server, and one CRM server.
• Network Equipment Secure Mikrotik routers, CISCO switches, Dell servers, and internal/external FTP systems.
• VOIP Gateways & Lines Audio codes products including VOIP Analogue & Digital Gateways with direct international VOIP lines.
• Workstations Spec 30+ computers powered by Core i5 processors, 4GB DDR3 RAM, and 19" Dell color monitors.

Acquisition & Sales Programs

We enable our clients to meet their sales and customer service objectives by offering customized program offerings:

• Inbound Services Courteous and professional customer support desks answering inbound questions.
• Outbound Sales & Support Tele-sales, tele-marketing, customer surveys, and offshore recovery services.
• Order Taking & Fulfillment Capturing transaction requests, shopping details, and shipping records.
• Lead Generation Identifying prospective clients and building verified interest databases.
• Product Information & Subscriptions Handling customer information requests and managing subscription renewals.

Back Office Processing

Support your core teams and lower operating costs with our secure, high-accuracy back-office operations:

• Data Entry Cleansing, database inputs, CRM logs, and index cataloging.
• Voice Transcription Audio to text conversion, meeting logs, and phone call transcriptions.
• Market Research Gathering industry insights, tracking trends, and compiling competitor portfolios.
• Data Analysis Extracting trends from spreadsheets and delivering structured business reports.