BITI Contact Center Offers 24X7 service

Today, the world markets have matured to be highly industry, process and segment specific, and there has been a major shift from the initial days of business process services that was relatively simpler. Customers now expect business process services providers to deliver best-in-class operations, as well as the transformation needed in order to be the best in their respective industries. Now a day, BPO is not an option; it has become a necessity in today's competitive marketplace. 24x7 business environment needs innovative ideas and services, and has become key to customer retention and acquisition.

At Bangladesh IT Institute (BITI) Call Center we understand this changing need of customers, and our aim is to delight you through a combination of operational excellence, industry expertise and transformation capabilities. The operational excellence comes from our experience of partnering with multiple clients over the years, and the industry expertise is based on our focus in select industry verticals at BITI. We are offering to experience high quality service with innovative & different perceptions where you will get the opportunity to improve your overall process with reasonable cost and gain customers satisfaction. We always try to understand our customer’s business and technology issues and to resolve the same with our experience in and commitment to varied range of platforms and products and with dedication to stay current with reliable and proven technologies. We ensure the excellence maintaining high information security for our clients with great infrastructure and proper reporting process to flourishing the growth in their business with reputation.

BITI offers a comprehensive set of services and solutions for Call Centre Operations which includes both training and offering a host of inbound and outbound calls for Domestic & International campaigns with high quality considerations. We have extensive experience of executing tele-sales, tele-customer support, tele-marketing and offshore recovery service projects coupled with call canter trainings for various clients in public and private sector.

Every day, our clients entrust their customers and business to our bilingual (Bengali & English) employees, who engage in telephone and Internet contact, call center operations, information technologies and management, telecommunications, sales, customer service and marketing efforts.

Our Services

# In-depth, 24x7/ 365 customer service support

# Dispatch of service, emergency, or technical support personnel

# After hours, weekend, holiday, overflow coverage

# Dedicated receptionist during normal business hours

# Live operator answering service

# Message delivery answering service

# Toll-free telephone answering service

# Web Chat & email response

We Provide Clients With

# Higher quality telephone and web-based customer service and sales operations 

# Lower base operating costs

# Maximum customer value

We Deliver Through

# Specialized computer telephony technologies

# Call center development experience

# Human Resources Management and process expertise



What We Offer

We offer our clients with courteous, professional, knowledgeable agents with crystal clear voice quality, customized answering with your personalized greeting and 24/7 nationwide telephone answering service

We enable our clients to meet their sales objectives by offering them quality services .Our program offerings include the following:

# Acquisition and Sales Program

# Back Office Processing

Acquisition and Sales Program

# Inbound Services (Customer Support)

# Outbound Sales& Support

# Order Taking and Fulfillment

# Lead Generation 

# Product Information Requests

# Subscription Renewals

Back Office Processing

Our proven back office solutions include:

# Data Entry

# Transcription 

# Research

# Analysis

INFRASTRUCTURE of Call Centre

When creating the facilities at BITI we spared no effort in building the most advanced call center possible. Taking into account the unique challenges faced by a call center in Bangladesh, we planned for every eventuality and provided the means necessary to handle them efficiently. With the latest high-end servers, cutting-edge customer management systems, advanced power management technology, redundant data storage and fully networked and internet ready Workstations; BITI’s built on a solid foundation.

HUMAN RESOURCE for Call Centre

# Over 25+ Work Stations at present with a capacity to increase up to 200

# Highly skilled & experienced personnel, well conversant with Bengali & English language

# Round the clock work in 3 shifts on 24/7 basis

# In-house technical support

SYSTEMS AND SERVERS for Call Centre

# More than 30 computers with high speed Core i5 processors, 4GB of DDR3 RAM each and 19” DELL color monitors 

# Four Asterisks based server

# One Database servers & One CRM based server

# Mikrotik Router

# One FTP server (Internal as well external)

# CISCO Switch

# Dell Server

# Audio codes product including VOIP Analogue and Digital Gateways

#Direct international lines VOIPs

POWER SUPPLY

24 hours backup power supply with online UPS backup power system & own 30 KVA Generator power backup.